FAQ

concerning Corona, Covid-19, Sars-CoV-2

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When do I get the result from my corona test?

PCR:
If you were tested  before 12:00 you will get the result and the certificate of the result the  same day before 20:00.
If you were tested  after 12:00 you will get the result and the certificate of the result the  next day before 20:00.

Antigen test:
If you were tested  before 12:00 you will get the result and the certificate of the result the  same day before 20:00.
If you were tested  after 12:00 you will get the result and the certificate of the result the  next day before 20:00.

For the antigen test we can tell you result within 30 min but not give you a certificate. For travel certificates and other certificates see the rules above.

How do I receive my results/ travel certificate?

Since 2021-08-11 we as one of the first 10 clinics in Sweden have been issuing Swedish versions of “EU digital COVID certificate” using the Swedish eHealth agency.

In practice this means that in order to get your result digitally you unfortunately need to have a Swedish personnummer, BankID and a digital mailbox (e.g. Kivra or Digimail).

We can help you even if you do not have a Swedish personnummer, BankID or a digital mailbox.

I have symptoms of Corona, can I get tested?

Yes.
For the safety of everyone, you will get tested outside and will not be allowed to enter our clinic.

What does a test cost?

Please go to Corona testing under services to find the price for your test.

What language is the travel certificate or certificate in?

English.
There are not so many people in other countries that understand Swedish :'(

What lab are you using?

Our PCR samples are analysed by Life Genomics in Gothenburg/Göteborg.

We are a company that is interested in testing, what do we do?

Contact us here or at info@gendoktorn.se and we will get back to you.

Will I receive a travel certificate or a certificate of the result?

Yes.
A medical certificate that can be used for traveling is always included in the price.

It says "not detected" on my results what does it mean?

“Not detected” means that results is negative. In other words the analysis could not detect any Sars-CoV-2 virus and the result is negative.
This means that you do not have an ongoing Covid-19 infection.

How is testing done?

PCR- The test is done with a swab through the nose to the nasopharynx. Testing takes 20 seconds in the nasopharynx.

Antigen test- Testing is done in each nostril for 5 seconds in each.

Do I need to have a personnummer or BankID?

No.

Can you print the certificate for me, stamps and other official stuff is required?

Since 2021-08-11 we are issuing “EU digital Covid certificates”. All our certificates have a unique QR-code.

If you are travelling to a country where that kind of EU certificates are not accepted please contact us ahead of testing and we have so far always been able to help.

What information do you need from me?

Name, telephone number, email, and personnumer or date of birth.
If you are traveling we also want to know where and when you will travel.

For everyone traveling, we recommend that you bring your passport that you will travel with so we can add your passport number to the travel certificate and avoid trouble for at the border.

How can I pay?

Payment is done by card or Swish.

We accept the following cards: Visa, Mastercard, American express, JCB, China union pay, Discover, Maestro, Visa electron, V pay.

We also accept payment with: Apple pay, Samsung pay, Google pay

The country I am traveling to requires a specific format or paper filled in, can you help me?

So far we have helped customers traveling to Thailand, Japan and Denmark, and other countries that require specific papers. We have always managed to help our customers just contact us here or at info@gendoktorn.se

Can you confirm my booking?

Sadly no.
Due to the huge interest and the great number of questions we do not have the possibility to confirm bookings. You will get a booking confirmation from boka.se
Just remember to check your junk folder if you have not received one.

What date and time will it say on the travel certificate/medical certificate?

The date and time of testing.

I have tried to call you but can not reach you, what now?

  1. Check if the answer to your question can be found in the FAQ.
  2. If not contact us here or at info@gendoktorn.se

What is the difference between Corona, Covid-19, and Sars-CoV-2?

Sars-CoV-2 is the scientific name of the virus.
Covid-19 is strictly speaking the name of the disease and short for “coronavirus disease 2019”
Corona is the name of the group of virus that Sars-CoV-2 belongs to. Corona is also what Sars-CoV-2 is called by most people.

PCR, Antigene and antibodies what is the difference?

The tests can be split into two categories the first being tests that detects an ongoing infection. In this category we have:

  • PCR
  • Antigen test

PCR is the one most commonly used for travel.
Antigen testing is approved for travel to some countries.

The second category being the detection of antibodies which shows if you have had a corona infection, in this group we have:

  • Antibody testing

Do you have face masks?

Yes.
If you are traveling we offer it without extra cost.

Do you offer drop-in testing?

No.

I have a question about the other tests...

Please contact us at info@gendoktorn.se or here.

Antigene tests, are they reliable?

Yes and no.
As the first clinic in Sweden we started offering an antigen test from LumiraDX that is analysed with a microfluidic immunofluorescence assay method. This gives a 97.6% sensitivity after 24 hours with symptoms. The public health care sector in and araund Gothenburg, VGR, is using the same test.

There is also lateral-flow antigene test with a sensitivity around 70-80%. These have such a poor quality that we do not offer them.

In an article published in Läkartidningen (freely translated to: Doctors journal) run by the Swedish medical association, that had compared different antigentests the only witout faults being the antigen test by LumiraDX. To read the article in Swedish click here.
The antigentest from LumiraDX can also be found on the database of Covid-test by the European comissoin, to go to the database click here